Terms and Conditions

1. Parties and Identification

Company name: Storetics Technology Sociedad Limitada
NIF/CIF: B56317001
Registered address: Avda. Gran Vía, 94, Esc. E, Baja D, 36203 Vigo (Pontevedra), Spain
Registro Mercantil: Registro Mercantil de Pontevedra, Sección 8, Hoja PO-76581
Email: storetics@outlook.com
Website: https://storetics.com

These Terms govern the relationship between Storetics Technology Sociedad Limitada ("Storetics", "we", "us") and any business entity or professional ("Customer", "you") that accesses or uses the Storetics platform (the "Service").

These Terms are concluded exclusively between businesses (B2B). If you are accessing the Service as a natural person acting outside of a trade, business, craft, or profession, please contact us before proceeding.

2. Definitions

Service: The Storetics SaaS platform, including all features, APIs, integrations, dashboards, and related software made available by Storetics.
Subscription: A paid plan granting access to the Service for a defined period and scope.
Account: The unique login and workspace created by or for the Customer to access the Service.
Customer Data: Any data, content, or information uploaded to or processed through the Service by the Customer.
Authorised User: Any employee, contractor, or agent of the Customer permitted to use the Service under the Customer's Account.
Effective Date: The date on which the Customer first activates an Account or accepts these Terms, whichever is earlier.
Privacy Policy: The Storetics privacy notice describing how personal data is collected, processed, and stored, available at storetics.com/privacy.

3. Acceptance of Terms

3.1 Acceptance events

By doing any of the following, the Customer represents that it has read, understood, and agrees to be bound by these Terms:

creating an Account via the self-service registration form;
clicking "I agree", "Accept", or any equivalent confirmation button or checkbox presented during onboarding or at any subsequent prompt;
activating an Account provisioned or invited by a Storetics administrator or by another Authorised User with administrative rights;
logging in to an Account that was created or activated on the Customer's behalf, including by Storetics during onboarding or via a reseller or partner arrangement;
accessing the Service through the Storetics API or any integration, connector, or automated process using the Customer's credentials;
paying for a Subscription or add-on; or
using or accessing any part of the Service in any other manner.

In each case, the Customer represents that: (a) it has the legal authority to enter into this agreement on behalf of the entity it represents; (b) it is acting in a professional or commercial capacity and is not a consumer within the meaning of Real Decreto Legislativo 1/2007 or any equivalent consumer protection legislation; (c) it has read and understood these Terms; and (d) it agrees to be bound by these Terms and all documents incorporated by reference, including the Privacy Policy.

If the Customer does not agree to these Terms, the Customer must not use the Service.

3.2 Communications

By accepting these Terms, the Customer agrees to receive service-related communications from Storetics, such as invoices, security alerts, and operational notices. The Customer may also receive product news, feature updates, and promotional emails from Storetics. The Customer may opt out of non-essential marketing communications at any time via the Account settings or by following the unsubscribe link in any such email, without affecting the validity of these Terms.

4. Description of Service

4.1 Functional scope

Storetics provides a cloud-based SaaS platform for e-commerce sellers. The core functional scope of the Service includes, without limitation:

centralised product catalogue management across multiple sales channels and marketplaces;
marketplace integration, offer/listing synchronisation, and order synchronisation (e.g. eBay, Cdiscount, and other supported platforms), including creation, update, and management of product offers across multiple sales channels;
inventory tracking, pricing management, and stock synchronisation;
analytics, performance reporting, and sales dashboards;
automation tools for listing optimisation and repricing; and
such additional features and integrations as Storetics makes available from time to time.

The specific features available to the Customer at any given time depend on the Subscription plan selected. The current feature scope for each plan is published in the Plans section of the Storetics website. In the event of any conflict between the published feature scope and these Terms, these Terms prevail.

4.2 Changes to the Service

Storetics reserves the right to modify, add, or remove features of the Service at any time. Minor changes such as bug fixes, UI adjustments, incremental improvements, and addition of new features require no prior notice. For material changes, meaning permanent removal of an entire feature category available under the Customer's current plan or a significant reduction in the functional scope of a core feature, Storetics will provide at least 30 days' written notice before the change takes effect. If the Customer considers a notified material change to be unacceptable, the Customer may terminate the Subscription before the effective date of the change and receive a prorated refund of any prepaid fees covering the period after termination.

4.3 Availability

The Service is provided on an "as-is" and "as-available" basis. Storetics does not guarantee uninterrupted or error-free operation but will use commercially reasonable efforts to maintain service availability.

4.4 Uptime target

Storetics targets a monthly uptime of 99.5%, excluding scheduled maintenance windows communicated in advance. This uptime target is aspirational and does not give rise to a contractual remedy beyond those in Section 13.

4.5 Scheduled maintenance

Storetics may perform scheduled maintenance on the Service that results in temporary unavailability. Storetics will use reasonable efforts to schedule maintenance during off-peak hours and to provide at least 24 hours' advance notice via email or in-app notification. Downtime attributable to scheduled maintenance communicated in advance does not constitute a breach of these Terms or of any uptime commitment.

4.6 Geographic and platform scope

The availability of specific marketplace integrations, features, and language support may vary by region. The current supported marketplaces and geographic availability are published on the Storetics website or confirmed during onboarding and may be updated from time to time. Storetics does not warrant that any specific integration or regional feature will remain available indefinitely.

5. Account Registration and Security

5.1 Registration Information. The Customer must provide accurate, complete, and current registration information and must keep it up to date throughout the Subscription term. If the Customer fails to maintain current information, Storetics shall not be liable for any failure to deliver invoices, notices, or communications to an outdated address, and such failures shall not constitute a breach by Storetics of any notification obligation under these Terms.

5.2 Account Credentials and Responsibility. The Customer is solely responsible for: (a) maintaining the confidentiality of all Account credentials, including passwords and API keys, assigned to it or its Authorised Users; (b) ensuring that credentials are not shared with any individual outside the Customer's organisation or with any unauthorised third party; and (c) all activities that occur under the Account, whether or not authorised by the Customer. Storetics reserves the right to disable any credential or suspend any Account where credential sharing or unauthorised use is suspected, without prior notice.

5.3 Authorised Users and Seat Management. The number of Authorised Users permitted under an Account is determined by the Customer's Subscription plan. The Customer is responsible for managing Authorised Users, ensuring each Authorised User has accepted these Terms or is bound by an equivalent obligation before accessing the Service, and ensuring that active Authorised Users do not exceed the seat limit of the Customer's plan. The Service enforces seat limits at the point of invitation or user activation; the Customer will be prompted to upgrade its plan before additional Authorised Users can be added beyond the permitted limit.

5.4 Departing Users. The Customer must promptly revoke the Service access of any individual who ceases to be an Authorised User. Storetics shall have no liability for any access, actions, or data exposure resulting from the Customer's failure to revoke access in a timely manner.

5.5 Security Incidents. The Customer must notify Storetics immediately at storetics@outlook.com upon becoming aware of any actual or suspected unauthorised access to the Account, credential compromise, or security breach. The Customer must take all reasonable steps to mitigate the incident and cooperate with Storetics in any investigation.

5.6 Right to Refuse or Cancel. Storetics reserves the right to refuse registration, suspend, or cancel any Account at its discretion, including where there is reasonable suspicion of fraud, abuse, violation of these Terms, or misrepresentation of the Customer's identity or business.

6. Subscriptions, Payment and Billing

6.1 Subscription Plans. Storetics offers monthly Subscription plans. Certain plans may optionally be paid in two instalments as described in Section 6.3. The contract is formed and the billing cycle begins on the Account activation date. Plan details, including pricing, feature scope, marketplace coverage, user limits, SKU limits, included sync credits, and included order allowances are published in the Plans section of the Storetics website and may be updated from time to time in accordance with Section 6.7. Subscriptions automatically renew on a monthly basis at the then-current plan price unless cancelled in accordance with Section 8.

6.2 Fees and Taxes. All fees are stated in Euros (EUR) and are exclusive of VAT or any other applicable taxes. The Customer is responsible for all applicable taxes in its jurisdiction. Where the Customer provides a valid EU VAT registration number, Storetics will apply the reverse-charge mechanism in accordance with applicable EU VAT rules and issue a zero-rated invoice; in such cases, the Customer is responsible for accounting for VAT under the reverse-charge procedure in its own jurisdiction.

6.3 Billing Cycle, Instalments, and Proration. Monthly Subscriptions are billed in advance on the same date each month starting from the Account activation date (the "billing date"). For plans eligible for split payment, as indicated in the Plans section, the Customer may request to split a monthly payment into two separate instalments. The request may be submitted through any support channel but is only binding upon written confirmation from Storetics, which must be received at least 4 days before the applicable billing date. The Customer may specify the instalment amounts, subject to the requirement that neither instalment may be less than 30% of the total amount due for that billing period. The first instalment is charged on the billing date; the second is charged on the date agreed at the time of the request. The two-instalment option must be re-requested each billing period; it does not carry over automatically. Mid-cycle plan upgrades are charged on a prorated basis for the remainder of the current billing period. Plan downgrades take effect at the start of the next billing period with no partial refund for the current period.

6.4 Variable Charges. In addition to the base Subscription fee, per-order overage fees may apply where a plan includes a monthly order allowance and the Customer exceeds that allowance in a billing period. The applicable per-order rate for each plan is published in the Plans section. Overage fees are calculated at the end of the billing period and either invoiced separately or included in the next invoice at Storetics' discretion. Sync credit add-ons may also be purchased separately for supported marketplaces and are either invoiced separately or included in the next invoice at Storetics' discretion. Credits are consumed on demand as offer update submissions are processed. Unused credits from a one-time purchase do not expire but are non-refundable.

6.5 Payment Methods. Storetics issues invoices for all amounts due under these Terms. Payment is made by bank transfer to the bank account details stated on the invoice. Payment is due within the number of days specified on the invoice from the invoice date. The Customer is responsible for any bank charges incurred in making the transfer.

6.6 Late Payment. If a payment is not received by its due date, Storetics will send a written reminder to the Customer's registered email address within 7 days of the due date (the "Late Payment Notice"). The Customer has until 14 days after the original due date to settle the outstanding amount in full (the "Cure Period"). If payment is not received by the end of the Cure Period, Storetics may restrict the Customer's access to the Service, including suspending all external marketplace connections and automated operations, while retaining the Customer's read-only access to its account data. If the outstanding amount remains unpaid 30 days after the original due date, Storetics may terminate the Subscription with immediate effect. All consequences set out in Section 15.4 shall apply upon such termination. Overdue amounts accrue interest at the statutory rate under Spanish law (Ley 3/2004, de 29 de diciembre, por la que se establecen medidas de lucha contra la morosidad en las operaciones comerciales) from the original due date until the date of payment in full.

6.7 Price Changes. Storetics may change Subscription fees or per-order overage rates by giving at least 30 days' written notice prior to the next billing cycle. Continued use of the Service after the notice period constitutes acceptance of the new pricing. If the Customer does not accept the new price, it may cancel before the renewal date in accordance with Section 8.

6.8 Billing Errors. If the Customer believes an error has appeared on an invoice, the Customer must notify Storetics in writing within 30 days of the invoice date. Storetics will promptly investigate and, where an error is confirmed, correct it within 30 days. Failure to raise a dispute within this 30-day window constitutes acceptance of that invoice, a waiver of any related claim, and a release of Storetics from all liability in respect of that error; Storetics shall not be required to correct the error or issue any refund after that period.

6.9 Price Display Errors. If a Subscription plan or add-on is displayed at an incorrect price due to a typographical or system error, Storetics reserves the right to cancel the affected order and notify the Customer of the correct price. The Customer may then choose to proceed at the correct price or receive a full refund of any amount already paid for that order.

6.10 Minimum Subscription Term. The Customer's Subscription is subject to a minimum commitment period of six (6) months from the Account activation date (the "Minimum Term"). During the Minimum Term: (a) the Subscription renews automatically each month and may not be cancelled; monthly billing continues until the Minimum Term has elapsed; (b) the Customer may switch to a different plan at any time; a plan switch does not restart or extend the Minimum Term; and (c) the only exception during the first 7 days from activation is the goodwill cancellation window in Section 7.2. After the Minimum Term has elapsed, the Customer may cancel at any time in accordance with Section 8.

Early termination before the end of the Minimum Term is permitted without further liability only where: (i) Storetics materially breaches these Terms and fails to cure within 30 days of written notice from the Customer; or (ii) one or more marketplace seller accounts integrated into the Service have been suspended or permanently closed by the relevant marketplace operator, for any reason. The Customer must submit a written early termination request to storetics@outlook.com within 15 days of the suspension event. Storetics may request details of the suspension, such as the notification received from the marketplace, as part of processing the request.

7. Activation and Initial Cancellation Window

7.1 Storetics does not offer free trials. Access to the Service is provided only upon Account activation by Storetics following the Customer's plan selection, as described in Section 6.1.

7.2 As a goodwill measure, a Customer who wishes to discontinue the Service may submit a written cancellation request to storetics@outlook.com within 7 days of the Account activation date, provided no substantial use of the Service has occurred. For these purposes, "substantial use" means the integration of more than 100 products in total into the Service since the Account activation date. Where the request is approved, Storetics will issue a full refund of any fees paid for the first billing period.

7.3 This goodwill window is a voluntary commercial gesture by Storetics and does not constitute or imply any statutory right of withdrawal (see Section 8.3). Once more than 100 products have been integrated, or once 7 days have elapsed from the activation date, whichever is the earlier, no refund right exists under this Section and the Minimum Term applies in full.

8. Cancellation and Refunds

8.1 After the Minimum Term has elapsed, the Customer may cancel its Subscription at any time by written notice to Storetics.

8.2 Cancellation takes effect at the end of the current billing period. The Customer retains access to the Service until that date. No partial refunds are issued for unused time within a billing period, except where required by mandatory law. Cancellation during the Minimum Term is only permitted in the circumstances set out in Section 6.10.

8.3 No Right of Withdrawal. As this Service is provided exclusively to businesses (B2B), the consumer right of withdrawal under Real Decreto Legislativo 1/2007 does not apply. By accepting these Terms, the Customer explicitly acknowledges that it is acting in a professional or commercial capacity. Access to the Service begins immediately upon activation of the Subscription. No statutory cooling-off period applies. The goodwill cancellation window in Section 7.2 is a voluntary commercial gesture and does not constitute a legal right of withdrawal. Payment for any Subscription or add-on is non-refundable except as expressly stated in Sections 7.2 and 8.2.

9. Acceptable Use Policy

The Customer agrees not to use the Service to: (a) violate any applicable law or regulation; (b) infringe the intellectual property rights of any third party; (c) transmit malware, viruses, or any harmful code; (d) conduct automated scraping or data extraction beyond what is permitted by the Storetics API documentation; (e) resell, sublicense, or otherwise make the Service available to third parties outside the Customer's organisation without written consent; (f) attempt to gain unauthorised access to any part of the Service, its infrastructure, or other customers' data; or (g) use the Service in a manner that imposes an unreasonable or disproportionate load on Storetics infrastructure.

Storetics reserves the right to investigate suspected violations and, where confirmed, to suspend or terminate the Account without refund.

10. Intellectual Property

10.1 Storetics IP. All rights, title, and interest in and to the Service, including software, source code, algorithms, designs, trademarks, and documentation, are and shall remain the exclusive property of Storetics Technology Sociedad Limitada. These Terms do not grant the Customer any ownership rights in the Service.

10.2 Licence to Customer. Storetics grants the Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for the Customer's internal business purposes during the Subscription term.

10.3 Customer Data. The Customer retains all ownership of its Customer Data. By using the Service, the Customer grants Storetics a limited licence to host, process, and transmit Customer Data solely as necessary to provide the Service.

10.4 Feedback. If the Customer provides suggestions, ideas, or feedback about the Service, Storetics may use them without restriction or compensation to the Customer.

10.5 Customer Brand and Logo. Storetics will seek the Customer's prior written consent before using the Customer's name, logo, or trademarks on the Storetics website or in any promotional or marketing material. The Customer may withdraw such consent at any time by written notice to storetics@outlook.com, with effect from the date Storetics receives the notice.

11. Confidentiality

Each party ("Receiving Party") agrees to keep confidential all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). The Receiving Party shall not disclose Confidential Information to third parties without prior written consent, and shall use it only to perform obligations under these Terms.

Obligations do not apply to information that: (a) is or becomes publicly known without breach; (b) was independently developed; or (c) must be disclosed by law, provided the Disclosing Party is notified in advance.

The confidentiality obligations in this section survive termination or expiry of these Terms for a period of five (5) years.

12. Data Protection and Privacy

12.1 Data roles and compliance

Each party shall comply with applicable data protection law, including the EU General Data Protection Regulation (GDPR) (Regulation 2016/679) and Spain's Ley Orgánica 3/2018 (LOPD-GDD). Where Storetics processes personal data contained in marketplace orders, product listings, or other Customer Data on behalf of the Customer in order to provide the Service, Storetics acts as a data processor and the Customer acts as the data controller. Where Storetics processes personal data for its own purposes, such as account management, billing, and support, it acts as a data controller and its Privacy Policy, available at storetics.com/privacy, applies.

12.2 Instructions and Customer responsibility

When acting as a processor, Storetics shall process personal data only as necessary to provide the Service and in accordance with the Customer's documented instructions, except where required by applicable law. Storetics shall not process such personal data for its own purposes and shall inform the Customer if, in Storetics' reasonable opinion, an instruction infringes applicable data protection law. The Customer is responsible for ensuring that it has a lawful basis for providing personal data to Storetics and that it has given all required notices to its own data subjects.

12.3 Security and confidentiality

Storetics shall implement appropriate technical and organisational measures to protect Customer personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures may include TLS encryption in transit, access controls, role-based permissions, secure credential storage, and internal security monitoring. Storetics shall ensure that personnel authorised to process Customer personal data are bound by appropriate confidentiality obligations.

12.4 Sub-processors and transfers

Storetics may engage sub-processors to assist in providing the Service, including infrastructure, communication, support, error-monitoring, and diagnostic providers. Storetics shall ensure that each sub-processor is bound by data protection obligations equivalent to those in this Section 12. A current list of sub-processors is available upon written request to storetics@outlook.com. Storetics shall inform the Customer of intended sub-processor changes and give the Customer a reasonable opportunity to object. Any transfer of personal data outside the European Economic Area shall be subject to appropriate safeguards under Chapter V of the GDPR, such as an adequacy decision or Standard Contractual Clauses.

12.5 Requests, assistance, and breaches

If a data subject contacts Storetics to exercise rights over personal data processed on behalf of the Customer, Storetics shall promptly forward the request to the Customer. Storetics shall provide reasonable assistance to the Customer in responding to data subject requests and fulfilling obligations under Arts. 32-36 GDPR. Storetics shall notify the Customer without undue delay, and in any event within 72 hours of becoming aware, of any personal data breach affecting Customer personal data processed by Storetics as processor, and shall provide reasonable information and cooperation for investigation and remediation.

12.6 Deletion and compliance information

Upon termination of these Terms, Storetics shall delete Customer personal data in accordance with Section 15.4, unless applicable law requires retention for a longer period. Storetics shall make reasonably necessary information available to demonstrate compliance with this Section 12, subject to confidentiality, reasonable notice, and the protection of Storetics' systems and other customers' data.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, Storetics shall not be liable for any: (a) indirect, incidental, special, consequential, or punitive damages; (b) loss of profits, revenue, data, goodwill, or business opportunities; or (c) damages resulting from third-party marketplace API changes, outages, or policy decisions, even if Storetics has been advised of the possibility of such damages.

13.2 Storetics' total aggregate liability to the Customer for all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by the Customer in the 3 months immediately preceding the event giving rise to the claim; or (b) five hundred Euros (€500). In no event shall Storetics' total aggregate liability exceed ten thousand Euros (€10,000), regardless of the number or nature of claims brought.

13.3 Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by Spanish or EU law.

14. Warranties and Disclaimers

14.1 Storetics warrants that: (a) it has the right to grant the licence in Section 10.2; and (b) it will use commercially reasonable efforts to provide the Service.

14.2 Except as expressly stated, the Service is provided "as is" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

14.3 Storetics does not warrant that the Service will meet the Customer's specific requirements or that third-party integrations will remain available or unchanged.

15. Term and Termination

15.1 These Terms commence on the Effective Date and continue until the Subscription is terminated in accordance with this section.

15.2 Either party may terminate for cause immediately upon written notice if the other party: (a) materially breaches these Terms, other than non-payment, which is governed exclusively by Section 6.6, and fails to cure within 30 days of notice; or (b) becomes insolvent, enters administration, or is subject to analogous insolvency proceedings.

15.3 Storetics may terminate or suspend the Service immediately if the Customer violates Section 9 (Acceptable Use Policy).

15.4 Upon termination: (a) all licences granted herein immediately cease; (b) the Customer may export its Customer Data for up to 30 days post-termination; Storetics has no obligation to return Customer Data to the Customer after that period, and any Customer Data remaining in the Service after that 30-day window will be permanently and irretrievably deleted; and (c) all outstanding fees become immediately due.

15.5 Dormant Accounts. Storetics may suspend or terminate Accounts without an active paid Subscription that have not been accessed for 90 or more consecutive days. Storetics will provide at least 7 working days' written notice before any such suspension or termination takes effect. Paid Subscription Accounts are not subject to this provision while a valid Subscription remains active.

16. Modifications to Terms

16.1 Storetics may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 30 days before taking effect.

16.2 Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

16.3 If the Customer does not accept the updated Terms, it may terminate the Subscription before the effective date without penalty for the unused prepaid period.

17. Governing Law and Dispute Resolution

17.1 These Terms are governed by and construed in accordance with the laws of Spain.

17.2 The parties agree to attempt to resolve any dispute amicably within 30 days of written notice of the dispute.

17.3 If the dispute is not resolved amicably, the parties submit to the exclusive jurisdiction of the courts of Vigo (Pontevedra), Spain.

17.4 Nothing in this section prevents either party from seeking urgent injunctive or interim relief from a competent court.

18. General Provisions

18.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements or understandings.

18.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 Waiver. Failure by either party to enforce any right under these Terms shall not constitute a waiver of that right.

18.4 Assignment. The Customer may not assign or transfer these Terms without Storetics' prior written consent. Storetics may assign these Terms in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including without limitation natural disasters, government actions, epidemics, cyberattacks, or internet or infrastructure outages.

18.6 Notices. Legal notices to Storetics must be sent to storetics@outlook.com or the registered address above. Notices to the Customer will be sent to the email address on record in the Account.

19. Third-Party Services and Integrations

19.1 The Service integrates with or connects to third-party platforms, marketplaces, and services ("Third-Party Services"). These integrations are provided as a convenience and are subject to the terms and conditions of the respective third-party providers.

19.2 Storetics has no control over Third-Party Services and does not endorse, guarantee, or assume responsibility for their availability, accuracy, content, or continued operation. Storetics shall not be liable for any disruption, policy change, API modification, or termination by a third-party provider, even where such change affects the Customer's ability to use the Service.

19.3 The Customer is solely responsible for: (a) maintaining valid accounts with any Third-Party Services it connects to the Service; (b) complying with the terms, policies, and seller requirements of those platforms; and (c) any consequences arising from suspension or closure of its third-party accounts.

19.4 Any links to third-party websites within the Service are provided for information only. Storetics is not responsible for the content, privacy practices, or terms of any linked third-party website.

20. Indemnification

20.1 The Customer shall indemnify, defend, and hold harmless Storetics and its directors, officers, employees, and agents from and against any and all losses, damages, costs, liabilities, and expenses, including reasonable legal fees, arising out of or in connection with: (a) the Customer's breach of any provision of these Terms; (b) the Customer's violation of any applicable law or regulation; (c) any claim by a third party arising from the Customer's use of the Service, including infringement of intellectual property rights, privacy rights, or other proprietary rights; or (d) the Customer's Customer Data, including any claim that it infringes the rights of a third party.

20.2 Storetics will: (a) notify the Customer promptly of any claim subject to indemnification; (b) give the Customer reasonable control over the defence and settlement of such claim, provided the Customer does not settle any claim without Storetics' prior written consent where such settlement imposes obligations on Storetics; and (c) provide reasonable cooperation and information at the Customer's expense.

20.3 The indemnification obligations in this section are subject to, and do not expand, any limitations set out in Section 12 or Section 13.

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