Clear answers before choosing a plan.

Subscriptions are billed monthly and include a six-month minimum commitment from the date your account is activated. During that period, the subscription renews automatically each month. After the six months, you can cancel at any time and access continues until the end of the current billing period. As a goodwill measure, you may cancel within the first 7 days of activation for a full refund, provided you have not imported more than 100 products. Rather than a free trial, we arrange a live session tailored to your catalog before you subscribe — a platform built around your actual SKU volume, marketplace rules, and pricing logic needs to be seen in context. An empty account with no real data would not show you what it can actually do.

Prices are per plan, and each plan includes a defined number of shops. For example, eBay Basic includes 2 shops and eBay Plus includes 5. The plan price covers all shops within that limit — you are not charged per shop individually.

No. There are no setup fees or onboarding charges. The monthly subscription is the only recurring cost from Storetics. AI enrichment has a separate usage cost billed directly by OpenAI — see the AI enrichment question below.

Sync credits reset daily. If you exhaust your daily allowance, updates will resume the following day. You can also purchase one-time credit top-ups to cover large repricing runs or stock corrections without waiting for the reset. For orders, any volume above the monthly allowance is charged at the per-order rate stated in your plan.

No. Basic and Plus plans are marketplace-specific — eBay Basic covers eBay only, Cdiscount Basic covers Cdiscount only. To operate both marketplaces from a single account with a unified order view and reporting layer, you need the Premium plan.

Storetics currently supports eBay Spain, eBay France, and Cdiscount France. Basic and Plus plans are marketplace-specific. The Premium plan combines both marketplaces in a single operating layer with a unified order view and shared reporting. If you sell on a marketplace not listed here, get in touch — we consider new integrations on request and would be happy to discuss your use case.

Cdiscount has its own product and offer rules that differ significantly from eBay. This includes Buybox strategy, Qualiscore-based offer intelligence, and creator-status constraints that affect how some product updates are handled. Storetics manages these differences transparently so the same catalog workflow applies to both marketplaces.

Sync credits represent your daily capacity to submit price and stock updates to connected marketplace shops. Each time Storetics pushes an offer update — whether triggered by a repricing rule, a stock change, or a manual action — it consumes one credit. Credits reset daily. Add-on top-ups are available for days when a large repricing run or catalog push requires more capacity than the plan allowance.

Storetics connects to your marketplace accounts only through official marketplace APIs. No credentials are stored beyond the access tokens issued by the marketplace during the connection process. Your data is held within the platform and is not shared with third parties.

Yes — AI enrichment uses OpenAI's API, which is billed directly by OpenAI and is not included in the Storetics subscription. To use it, you connect your own OpenAI account by providing an API key in your settings. You pay OpenAI for what you use; Storetics does not mark up or resell that usage. Storetics supports the current official OpenAI models and lets you choose which one to use, so you can balance cost and output quality based on your preference. OpenAI publishes per-model pricing on their pricing page. For most catalog operations, AI enrichment costs are modest relative to the time saved, but the exact amount depends on how many products you enrich and how often.

Email and message support, included in Basic plans, covers questions about setup, configuration, and platform use. You can expect a response within one business day. Plus and Premium plans include phone and video support for more direct assistance with onboarding, catalog work, and operational questions.

Basic plans cover catalog creation, AI enrichment, repricing, offer intelligence, and daily offer control for a single user. Plus adds team access with role-based permissions, a unified order view across connected shops, delegated fulfillment and shipment task workflows, advanced profitability reporting, higher usage allowances, and phone and video support.

Profitability reporting becomes meaningful once order costs, marketplace fees, taxes, fulfillment data, and settlement details are connected. Storetics is built to tie reporting to the operational data behind each order, so the numbers reflect actual margin rather than just sales totals.